FAQs
Please go to My profile -> My Orders ->View details -> Shipment
Please submit a Service Request from Help & Support
Our working hours are 08AM to 05PM EST (Monday-Friday) We will be closed on the following holidays in 2024:
Jan | New Year’s Day | Monday, January 1st |
Martin Luther King’s Day | Monday, January 15th | |
February | President’s Day | Monday, February 19th |
May | Friday Before Memorial Day | Friday, May 24th |
Memorial Day | Monday, May 27th | |
Jun | Juneteenth | Wednesday, June 19th |
Jul | Independence Day | Thursday, July 4th |
Sep | Labour Day | Monday, September 2nd |
Nov | Diwali | Friday, November 1st |
Thanksgiving Day | Thursday, November 28th | |
Day After Thanksgiving Day | Friday, November 29th | |
Dec | Christmas Day | Wednesday,, December 25th |
Minimum Order: $500 per Purchase Order*
- *Refrigerated product orders under $500 will incur a $100 Processing Fee
- *Non-refrigerated product orders under $500 will incur a $50 Processing Fee
- A processing fee for refrigerated products will be incurred for total orders under $500
- A processing fee for non-refrigerated products will be incurred for total orders under $500
- Standard shipping: $50 for 3-5 business days
- Expedited Shipping: $100 for non-refrigerated products
We have 2 shipping modes:
- Standard Delivery
- Next Day Delivery
Our Shipping Charges for each mode are mentioned below:
- Standard Delivery
Non Refrigerated Products
- Delivery Date – Within 7 calendar days
Refrigerated Products
- If ordered before 3 PM EST (Working Day)
- Delivery Date - Next Working day
- If ordered after 3 PM EST (Working Day) or on a Holiday
- Delivery Date - Next Working day
- If ordered on Thursday after 3pm EST or on Friday/Saturday/Sunday
- Delivery Date - Next Tuesday
2. Next Day Delivery
- Next Day Delivery will impact the delivery time of Non Refrigerated products only. Refrigerated delivery schedule remains unimpacted if this mode is chosen.
Non Refrigerated Products
- If ordered before 3 PM EST (Working Day)
- Delivery Date - Next Working day
- If ordered after 3 PM EST (Working Day) or on a non-working day (Saturday/Sunday/Holiday)
- Delivery date - Next to Next Working day
Please call Customer Service or Click on This Link
Please call Customer Service or Click on This Link
Go to Forgot Password-> Provide your registered email Id. Reset Password link will be sent to your mail. Click on the link to set your New Password.
Go to My Account->Change Password
Go to My Account-> Company Structure-> Add User
Go to My Account-> Company Users-> Select the User -> Delete
Go to My Account->Address Book -> Add New Address.
Please call Customer Service or Click on This Link.
Customer Care: | customercare@drreddys.com |
Techical Support: | Direct@drreddys.com |
Medical Inquires: | medinfo@drreddys.com |
Customer Care: | +1 866-733-3952 |
Adverse Events/Side Effects: | +1 888-375-3784 |
Returns: | +1 800-967-5952 |
Working hours - 08:00AM to 05:00PM EST (Monday - Friday)